1. Placing an Order

Placing orders via Bargain Blooms, you are deemed to have read and understood the following terms and conditions.

1.1 Order Cancellations

All cancellation requests must be made prior to dispatch. Once an order has been printed we cannot cancel your order as it will be with the third party courier. Please email [email protected] or call 0344 310 8888 to cancel your order.

1.2 Order amendments

1.2.1

You can make changes to your orders by logging in to your created account at www.bargainblooms.co.uk. Alternatively, you can call or email our customer service team. Please note that once an order has been dispatched it will not be possible to change or alter your order.

1.3 Gifts contacting alcohol

1.3.1

Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.

1.3.2

We distribute alcohol via a licenced third party within permitted areas of the UK. For further licensing information call 0344 310 8888.

2. Refunds

Refunds are dealt with on a case by case basis. You are protected by our 100% satisfaction guarantee policy and the Consumer Rights Act 2015. These terms do not affect your statutory rights.

2.1

If flowers are disposed without photographic evidence any remedy will be discretionary. To gain an accurate representation of a bouquet it is preferred that a photograph is taken within 48 hours of receipt. We require any quality issues brought to our attention with supplied photographs within 3 days of the receipt of the item.

2.1.1

We may require photographic records of your bouquet should an issue be brought to our attention. This is required for instances where there may be quality issues. Remedies absent of photography evidence will be discretionary.

2.1.2

It is your responsibility to check if the recipient will be able to accept the delivery of the gift. The courier, may at their own discretion, leave the item in a safe place. If the item is returned to the delivery office should no safe place be available, we will attempt to deliver again the following day. Should this be unsuccessful and the good are returned back to us we will be unable to refund the order as the goods cannot later be resold since they are perishable.

2.1.3

Should any delivery problem occur and we cannot get in touch with you the customer or the recipient, we cannot be responsible for the non-delivery. Refunds will be dealt with on a case by case basis in such instances.

2.1.4

If your recipient will not accept the delivery and the item is consequently returned to us, we will be unable to refund the item.

2.1.5

For items that are to be returned out with the statutory cooling off period, the customer will be responsible for the delivery costs. Should we require any item back we will cover the postage cost.

2.2 Vouchers

Vouchers can only be redeemed for orders over £20. Vouchers can be revoked at anytime. Vouchers hold no monetary value and cannot be exchanged. All vouchers are subject to expiration dates. Vouchers will not be active after the expiration date.

2.3 Small Errors

A small error such as a missing message card or wrong message will not be grounds for a refund. We back all of our customers with 100% satisfaction, in such event our customer service team will offer to call the recipient to give the message card or offer to send the message out separately. A voucher may be issued by way of a further apology.

3 Deliveries

We cannot guarantee a delivery date as delivery is executed via a third party, but will endeavour to deliver on your desired date as all flowers, except for hand delivered products, are dispatched the day before the intended delivery day using a 24 hour delivery service the day before your chosen date by Royal Mail or DPD for our International Flowers. In the event a delivery is not made on the specified date we cannot offer a refund unless extra was paid for same day delivery, however for exceptions please see our 100% Satisfaction Guarantee. Delivery days are 7 days a week with except for Bank holidays. Any orders made for delivery on a bank holiday may be delivered the next working day unless otherwise stated.

3.1

Making a purchase from Bargain Blooms does not enter you into a contract for the timely delivery of a product. Dates selected are desired delivery dates which we will endeavour to do our very best to have your order delivered on the desired date. Should the item be delivered late this does not constitute breach of contract. This does not affect your statutory rights. During a peak event we reserve the right to extend delivery times.

3.2

It is your responsibility to ensure a correct delivery address. We cannot accept responsibility for orders that fail delivery due to addressing errors. It is not possible to deliver to airports, army bases or PO boxes. For Hospital deliveries, you must check that the ward accepts the delivery of flowers prior to ordering as we cannot be responsible for refused orders where flowers are not permitted.

3.2.2

Cut of times are as follows. 10pm Monday to Friday, 5 pm Saturday for Sunday delivery and 2PM Sunday for Monday delivery.

3.2.3

Please note that harder reach areas such as Northern Ireland, Islands and Highlands may take and additional working day in transit. If in doubt whether your delivery will require two days in transit, please contact our Customer service team who will be able to advise. If your item is likely to need two working days in transit we will recommend to dispatch the item a day earlier.

3.3

After you have completed your purchase you will receive email confirmation outlining the requested delivery date and delivery details. It is important to check those details and to contact us as soon as possible if something is not quite right. If you have not received this email please check your junk and spam boxes. If you still cannot locate the email, contact us as soon as possible so that we can confirm receipt of your order.

3.4

We cannot be liable for delivery failures caused by incorrect shipping information.

3.5

Hospital and Funeral DeliveriesYou must check that the hospital will accept a florist delivery prior to dispatch as we cannot be liable for refused due to Hospital policy. You must also check that you have the correct ward and patient details. Patients can be located to different wards on a daily basis. Check first as we can arrange alternative gifts such as fruit baskets to be delivered should flowers be prohibited.For funeral items ensure that you have the correct name of the deceased's name along with funeral locations and times. Many funeral directors will have multiple funerals in the one day so if is vital to have all the up to date information to avoid your flowers going to the wrong funeral!

3.5.1

Confirmation of Delivery once flowers have been tracked as delivered, or signed for, this will be adequate proof for successful delivery.

3.5.2 Customer Care

Our customer care team at Bargain Blooms are here to help you! They are here Monday to Friday 9 to 5. During peak times additional support will be provided.

3.6 Flower Delivery

• Next Day Delivery available 7 days a week - (when order placed before 10pm*, 4pm on Saturday for Sunday delivery and 2 pm* Sunday for Monday delivery)
• Monday - Saturday Flower Delivery - FREE

3.6.1

Should our florist or courier be unable to deliver the flowers to the recipient, they will leave a message card with details regarding the rescheduled delivery.

3.6.2

Deliveries are usually made between 8 am and 6 pm. If the flowers are delivered late by our florist or not on the specified date, we will refund the delivery fee as per our 100% satisfaction policy.

3.6.3

Next day flower deliveries are sent via courier and we are able to deliver Mon-Sun

3.7 Important Delivery Information

We are not always able to guarantee a delivery day. We will, however, endeavour to deliver on the specified date because all flowers are sent via a 24-hour delivery service the day prior to the chosen date. Should a delivery not be made on the specified date, we are not able to offer a refund unless extra was paid to same day delivery. There are some exceptions and we ask you to refer to our 100% satisfaction guarantee. We offer delivery 7 days a week except for bank holidays. Any orders that are scheduled for delivery on a bank holiday may be delivered the following working day unless otherwise specified. Next day flowers are delivered via Royal Mail. The delivery of hampers and larger gifts might take an additional day in transit.

For more delivery information, see our Terms and Conditions Section 3 - Deliveries

3.8 Deliveries to hospitals & universities

Kindly provide as many details regarding the delivery address as possible (i.e. floor number or department) in order to ensure successful delivery. In certain cases, which are beyond our control, flowers might be delivered to somebody other than the recipient (i.e. receptionist). Our florists always endeavour to deliver the flowers to the specified recipient. Deliveries to hospitals can prove difficult since patients tend to move to different wards. Under such circumstances, a successful delivery cannot be guaranteed and for this reason we reserve the right to refuse a refund.

3.9 Additional Delivery Information

3.9.1

Kindly ensure that the recipient will be able to receive the delivery on the selected date. We request that you enter the most accurate delivery details by completing all the address fields. If you are not entirely sure of the postcode for the recipient, we are always happy to help. Simply contact our team. Please note that we are not liable for any extra delivery costs that are the result of failed deliveries. Ensure that you provide us with the correct delivery details. In the event that we are unable to deliver due to incorrect or incomplete details or if the delivery is refused we reserve the right to charge the full amount of the order in order to resend. Once dispatched, we are not able to change any delivery details. Courier delivered flowers might be delivered up to 9 pm on the specified date. Kindly note that I some areas of the UK, an extra day in transit might be required. Although this rarely happens, we are not able to offer refunds in such cases.

3.9.2

Please note that the distance selling regulation does not apply to plants and flowers due to the perishable nature of these goods. It does, however, apply to other gifts sold by us.

3.10 Royal Mail Guaranteed before 1 Special delivery

This service is charged at a premium rate at £9.99 and is available for Tuesday to Saturday Delivery when ordered before 3pm.
We deliver throughout the UK. However, there are certain delivery restrictions in particular areas. Though marketed before 1pm there are exceptions with this service.
We deliver by 5.30pm the next working day in the following postcode areas:

AB30 - 39, 41 - 45, 51 - 56
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KA27, 28
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA20 (0&9)
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50
ZE1

We deliver within two working days by 5.30pm to the following postcodes areas:

HS2
PA60 - 75, 78
ZE2, 3

We deliver within three working days by 5.30pm to the following postcode areas:

KW16 - non Town
KW17
PH30, 41 - 44

Saturday delivery
Some businesses won't accept Saturday deliveries, including:

banks
building societies
travel agents
jewellers
Post Office® branches

We can't guarantee Saturday delivery to Herm, Sark and Alderney
For non-delivery of your order please refer back to Section 4.1. In the event of non-delivery on the requested date we will refund the delivery charge only.
This service is except for delivery pass users but can still be purchased at £9.99.

3.11 Apple Pay Tracking

When paying by apple pay - the tracking link may go to alternate apple email address

4 Equal Treatment

Our customer service team are here to help you! Please be nice to them, they work hard to ensure your satisfaction. All our agents reserve the right to forward calls or emails to the relevant authorities should they be considered threatening or abusive. Help us to help you. Calls may be terminated if you repeatedly swear, we wouldn't want our staff to take a call you wouldn't take yourself!100% Satisfaction GuaranteeWe seek to get each order right first time, every time. We protect you with our Policy for 100% satisfaction guarantee. This is what it means, there are a few nitty bits below we need to bring your attention to, sometimes things can go wrong, our florists are humans not robots!

5.1

If the product received falls below the expected standard, tell us about it as we want to put it right. You can email or call one of our friendly team members who will work to resolve.

5.1.1

As much as we want everything to be perfect, we cannot be responsible for errors caused by thirs parties such as couriers or instances where there is bad weather or any other occurrence that delays or prevents the delivery of your order. The policy does not apply to such instances.

5.1.2

The policy is not applicable for addressing errors caused by incomplete or incorrect posting details, nor is it applicable for instances where the product has been refused either by the recipient or delivery restrictions out with our control.

5.1.3

If the flowers have been delivered 3 days late, we will refund the delivery cost back to the account used to pay for the order. Remote areas can take an additional delivery in transit. We recommend that you check toto see if your delivery area falls within this category. Deliveries during peak events such as Christmas, Valentine's Day and Mother's day may be delivered early to avoid peak congestion to ensure your order is delivered before and not after the event.

5.1.4

If your bouquet has arrived thirsty, with proper care the length of time your flowers last will increase. We provide care guides with each order, please follow this. Flowers are after all a living product and require a bit of TLC. If you believe the flowers are below the requires standard, send us a picture within 48 hours so a Florist professional can asses them.

5.1.5

All flowers are seasonal; colours and sizes of heads can vary throughout the year. Should a particular stem not be available we will substitute with a species of same or greater value. The substitution of the stem will be chose n to give the same theme of the bouquet, e.g a blue bouquet will have a blue stem replaced if a particular blue stem was seasonally unavailable.

5.1.6

5.1.6.1

Helium Balloons are sold and dispatched separately via Royal Mail. Balloons are subject to availability, colour and design may vary however we will always ensure that a suitable balloon is delivered with the order. All balloons are of equal value except for the addon 4.5" balloon that is charged at £4.99. If for whatever reason the specific design ordered is not available, we will endeavour to send a balloon suitable for that occasion.

5.1.6.2

Our birthday cakes are vegetarian! All handmade, they do contain alcohol which is typical for fruit cakes. The size of each cake is 7.5cm by 7.5 cm and 4.5 deep.

5.1.6.3

If the wrong size has been delivered, we will of course refund you the difference, we may give you a voucher for future use by way of further apology. This does not affect your statutory rights.

5.1.6.4

If we forget to put your add on with your add on (e.g bear, cake balloon wine etc) we will of course apology and offer to either send the item out as soon as possible or refund to you the amount paid for the add on.

5.1.6.5

If we deliver the wrong bouquet, we will send the correct bouquet to your recipient at no cost. If it is different due to seasonal availability and substitution, then this is acceptable.

5.1.6.5

Should there be any issue with your order, for us to deal with the issue and investigate we need to hear from you within 2 days! After thi period it will be difficult to investigate and deal with the issue. Items that are advertised are free are a guarantee. If for whatever reason the item has been omitted we will send the free item out at the earliest.

6 Fraud

We are vigilant online! And so should you be! If we suspect an order to be fraudulent we will cancel and refund that order to the card holder. We will also forward it to the authorities to investigate. We keep records of all fraudulent activity and share it with the online community and the Police. We have state of the art software systems in place that can detect fraud. If you are a fraudster, I would go elsewhere!

7 Cut off Times

The cut of for next day delivery is 10pm Monday to Friday, 5pm Saturday for Sunday delivery and 2pm Sunday for Monday delivery.Please note the following post codes as we cannot guarantee next day delivery. We recommend ordering before 4pm.HS, KW, IV, PH, AB, DD, KY, FK, PA, EH, ML, KA, DG, TD, NE, CA, DH, SR, TS, DL, BT, LD, SA, CF, NP, EX, PL, TQ, TR, IOM, ZE, KW.Prestige Gifting Ltd TA Bargain Blooms TME MillDean CloughHalifaxHX3 5AXCompany registration: 5778485VAT Registration: 124115363UK 0344 310 5555

8 Personalised Cards

8.1

The cut off period for Personalised cards for next day delivery is 6pm Monday to Friday due to the print process involved. Cut off for Saturday is 4pm for delivery Sunday/Monday. We cannot process any changes other than the cancellation of the order after this point. Cancellation S1.1 applies.

8.2

Normal delivery terms apply with Personalised Cards, see Section 4

8.3

If the card appears damaged, or appears to be the wrong card, you must contact the customer service team so that this can be resolved.

8.4

We reserve the right to cancel any Personalised card should we have reason to believe that by doing so would cause harm in any way to the recipient. We reserve the right to cancel a Personalised card order if we believe the order to be fraudulent.

8.5

We do not own the rights to artwork advertised on our personalised cards. Royalties are paid to the artist. If you believe your artwork is being infringed, please contact our customer service team.

8.6

Should you need to report a problem with your card we ask that it is reported within 2 days of delivery so that we have the best chance of resolving the issue. We will aim to respond within 2 days and resolved within 28 days.

8.7

The above does not affect your statutory rights.

9 Handling Your Complaint

9.1

Upon receiving a complaint, we will acknowledge your matter via telephone or in writing within 2 business days.

9.2

We will keep you informed of the progress of your complaint, proposed actions, and the expected time frame for resolution.

9.3

Our aim is to resolve complaints in a timely manner, and we will generally resolve a matter within 5 calendar days.

9.4

Complex complaints may take longer than 5 calendar days to resolve. In these cases, we will regularly update you on the progress and likely time frame for resolution.

9.5

We will advise you of the outcome of your complaint. Where you have requested us to do so, we will advise you in writing.

10 Escalation

10.1

Please call or email our customer service if you have any complaints. We'll do our best to fix any problems you may be having with our service as soon as possible.

10.2

If you are not satisfied with the response tendered to you, you may ask Customer Service to escalate your complaint to senior management directly. If so, we will try to make a senior management representative available to address the complaint as soon as possible (depending on availability).

10.3

When your complaint is resolved, we will confirm this with you within 5 business days. If your complaint is not resolved to your satisfaction by us, and depending on the nature of your complaint, you may refer your complaint to your card provider.

11 100% Satisfaction Guarantee

11.1

Doing all we can to ensure a fresh bouquet is delivered to your recipient. At Prestige Flowers we deliver bouquets a year to every corner of the United Kingdom to delighted recipients and strive to give the best possible service and deliver the best & freshest bouquets expertly arranged by our team of florists. From time to time things can go wrong and mistakes can happen which is saddening to us and we take it personally if our service hasn’t been anything but plain sailing. In the event management agree a refund this will be credited to your account.

11.1.1

If you are not 100% happy with your bouquet buying experience with us please get in touch and let us know, we really do appreciate feedback and are always striving to better our service. You can get in touch via email and one of our customer service team will be very happy to assist you. Whatever the problem maybe, we will strive to make you a happy customer again.

11.1.2

Our 100% satisfaction guarantee only covers the aspects of our business that we have direct control over and does not cover the actions of third parties.

11.1.3

Our 100% satisfaction guarantee is not applicable to issues that are not directly under our control for example if a customer enters an incomplete or incorrect delivery address, if a delivery is refused by the recipient or business/Hospital, if multiple delivery attempts are made unsuccessfully, delays in transit, if we are awaiting missing information from the customer i.e. a missing address line or inaccurate delivery information. Please also note, once flowers have been despatched, we are unable to change or amend order details.

11.1.4

Our courier delivered flowers once are exempt from our 100% satisfaction guarantee as once they are picked up by the courier they are out of our direct control. Refunds and resends are at our own discretion and will all need to be investigated with our courier before any action can be taken due to the sheer volume of parcels the courier deals with. This may take up 7 working days. This does not affect your statutory rights.

11.1.5

In the unfortunate event of a non-delivery on the delivery date you selected please contact our customer service department so that they can review your order.

11.1.6

In the unfortunate event of late delivery (over 3 working days) of the delivery date you selected, Prestige Flowers will refund the delivery cost to you. Some areas require an additional working day in transit. Such remote areas include the Channel Islands, The Isle of Man, Jersey, Shetland Islands, The further reaches of Scotland & Wales, The Isle of Skye, Northern Ireland and other islands around the UK. Deliveries may be early during peak events to ensure delivery of your order.

11.1.7

If your bouquet has arrived in a poor state, we will of course send out a replacement bouquet. Please note with proper care and fresh water the longevity of your flowers will be increased. We ask to see a photo to clarify the condition of the flowers. All bouquets are delivered with full care instructions provided.

11.1.8

If for whatever reason we are unable to fulfil your order or subscription request we will refund the full amount to you or will redeliver the bouquet at a later date and upgrade it to a greater value free of charge.

11.1.9

All flowers and colours are subject to availability and seasonal availability and are therefore subject to substitution. Orders will be made up with equal or greater value; this applies to our same day range.

11.2

Please note that balloons are matched specifically to an occasion. Balloons are subject to availability, colour and design may vary however we will always ensure that a suitable balloon is delivered with the order. All balloons are of equal value. Our displays of occasional balloons are for illustration purposes only and may not be the design you necessarily receive. Our Add-on balloon, RRP £4.99 is a 4.5" inflated air balloon on a stick. Balloons are dispatched before and on 7pm Monday to Friday, 4pm Saturday for Sunday delivery and 2pm Sunday for Monday delivery. Balloons are dispatched before and on 7pm Monday to Friday and 2pm Sunday for Monday delivery. Orders with balloons included and received after 7pm Monday to Friday for next day delivery may not be delivered the next working day but will be despatched the following day. * The Valentine's bundle stick balloon may vary in design but is guaranteed to be a Valentine themed balloon. * The Mother's Day bundle stick balloon may vary in design but is guaranteed to be a Mother's Day themed balloon.

11.2.1

Helium Balloons are sold and dispatched separately via Royal Mail. Balloons are subject to availability, colour and design may vary however we will always ensure that a suitable balloon is delivered with the order. All balloons are of equal value except for the ‘add on’ 4.5" balloon that is charged at £4.99. If for whatever reason the specific design ordered is not available, we will endeavour to send a balloon suitable for that occasion.

11.2.2

Occasional cakes are suitable for Vegetarians and are handmade. Our cakes contain alcohol. Please note that cake icing designs are matched specifically to an occasion given at the time of ordering. All cake designs are subject to availability, colour and design however we will always ensure that a suitable cake is delivered with the order. The size of the box is 7.5cm x 7.5cm and 4.5cm deep.

11.2.3

In the rare instance human error leads to the wrong bouquet size being delivered, we will refund the difference between the size received and the size ordered only; we may award a voucher for future use. Any further award will be discretionary. This does not affect your statutory right.

11.2.4

If human error results in the omission of an 'add on' (such as a bear, box of chocolates, vase, bottle of wine, champagne or cake etc) we will refund the amount paid for the omitted 'add on' item only. Any further remedy will be discretionary.

11.2.5

Please note vases are subject to availability, colour and design. All vases are of equal value. Vases illustrated on Prestige Flowers may not be the design you necessarily receive.